Privacy Policy

1. Who we are

Skye Agent (skyeagent.com.au) is a CV screening and interview call platform operated by Digifix Pty Ltd(“Skye Agent”, “we”, “us”), an Australian company. Recruitment agencies use Skye Agent to read the CVs they have received for a role, interview those candidates, and review the results.

For candidate information, the recruitment agency is the organisation that collected it and decides how it is used. We handle it on that agency’s instructions. We handle all personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we collect

From recruitment agencies, who are our customers

• Account details: agency name, user names, email addresses and role.
• Authentication data: a hashed password and session tokens. We never store a password in a form we can read.
• Configuration: job openings, screening questions, must-have criteria, calling hours and timezone.

About candidates

• The CV file the agency uploads, and the details read out of it: name, contact details, location, work history, skills, education and certifications.
• Screening interview data: the audio recording, the transcript, call times, duration and outcome.
• Assessment data: answers to each screening question, must-have outcomes with the quoted evidence for each, and a score with the reasoning behind it.

We do not receive candidate information from job boards, applicant tracking systems or any other source. It reaches us only because an agency uploaded it.

3. How we use information

• To read uploaded CVs into structured candidate records.
• To conduct, record and transcribe screening interviews.
• To produce per question answers, must-have outcomes and a score for the agency managing the role.
• To email a screening invitation to a candidate when an agency asks us to.
• To operate, secure and support the platform, and to meet legal obligations.

We do not sell personal information, we do not use candidate data for advertising, and we do not use it to train models.

4. Recording and consent

Screening interviews are conducted by an automated interviewer and are recorded and transcribed. Australia includes all party consent jurisdictions, so a candidate is told three times: in the invitation email, on the page before they start, and aloud by the interviewer at the beginning of the conversation. Starting the interview is the consent.

Recruitment agencies using Skye Agent remain responsible for ensuring their use of screening and call recording complies with the laws that apply to them.

5. Service providers

We use a small number of providers to deliver the platform:

• Retell AI places outbound screening calls and returns the transcript.
• Google provides the live conversation service used when a candidate completes a screening in their browser.
• Anthropic provides the models that read CVs and assess completed interviews.
• Cloudflare stores uploaded CVs and interview recordings.
• Resend delivers screening invitation emails.

Each provider receives only what it needs to perform its function. Some process data outside Australia. Where they do, we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.

6. Storage and security

• All traffic is carried over encrypted connections.
• Each agency’s records are separated from every other agency’s, and that separation is enforced by the database rather than by application code alone.
• Passwords are hashed with argon2. Session tokens are held in cookies that scripts cannot read, expire quickly and rotate on use.
• CVs and recordings are reached only through short lived signed links, never a permanent public address.
• Sign in attempts are rate limited by network address and by email address.
• Backups are taken nightly and verified by restoring them and comparing their contents before they are kept.

7. Data retention and deletion

We keep CVs, recordings, transcripts and assessments for as long as we are providing the service to the agency, or as long as the law requires. Deleting a candidate deletes the stored CV file as well as the record. Raw delivery payloads from our calling provider, which can contain transcript text, are cleared after a fortnight.

An agency may ask us to delete screening data at any time. We delete or de-identify information when it is no longer required.

8. Access, correction and complaints

You may ask for access to, or correction of, the personal information we hold about you. Candidates may also direct a request to the recruitment agency handling their application, and we will help that agency respond.

If you have a privacy concern, contact us using the details below. If you are not satisfied with our response you may complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. The current version is always at skyeagent.com.au/privacy, with the date it was last updated shown at the top.

10. Contact us

Digifix Pty Ltd, trading as Skye Agent
Email: goto@digifix.com.au