Terms of Service

1. Agreement

These Terms govern your use of Skye Agent, a CV screening and interview call platform operated by Digifix Pty Ltd(“Skye Agent”, “we”, “us”), an Australian company. By using the Service you agree to them. If you are agreeing on behalf of a recruitment agency, you warrant that you are authorised to bind it.

2. The Service

Skye Agent reads CVs that you upload, conducts automated screening interviews with the candidates in them by telephone or through a link sent to the candidate, and returns transcripts, recordings, per question answers, must-have outcomes and a score to your account.

The Service does not advertise or post your jobs, source or search for candidates, or connect to an applicant tracking system. You enter each job opening and upload the CVs yourself.

3. Accounts

• Agency accounts are created by us. There is no public signup. You must give us accurate account information, keep your credentials secure, and you are responsible for activity under your account.
• Your account has an owner who may add and remove your own users. You are responsible for who you give access to.
• You set the hours and timezone in which screening calls may be placed, and you are responsible for those settings being appropriate for your candidates.

4. Your responsibilities

• Use the Service only for genuine recruitment, and in compliance with applicable laws, including privacy, telecommunications, anti-discrimination and employment laws.
• Ensure you have a lawful basis to contact each candidate and to record a screening interview in the place where that candidate is located. Australia includes all party consent jurisdictions.
• Only upload CVs that were given to you for the role you are screening for, and only screen people who are genuine applicants.
• Set screening questions and must-have criteria that are lawful and relevant to the role. You choose what is asked.
• Do not use the Service to harass or mislead any person, and do not attempt to interfere with, reverse engineer or gain unauthorised access to it.

5. Automated assessment

Transcripts, answers, must-have outcomes, summaries and scores are produced automatically. They exist to help a person decide, not to decide anything themselves. You make every hiring decision, and you should read the transcript and the quoted evidence before acting on a score.

Transcription is imperfect and automated assessment can be wrong. We do not warrant that the output is accurate, complete or free from bias. A must-have recorded as not established means the answer is missing, not that the candidate fails it.

6. Fees

Where fees apply they are set out in your order or proposal. Unless stated otherwise, fees are in Australian dollars, exclusive of GST, and payable in advance. We may suspend the Service for overdue amounts.

7. Data and privacy

Our handling of personal information is described in our Privacy Policy. As between you and us, you retain ownership of the data you and your candidates provide. You grant us the rights we need to process it in order to deliver the Service, including through the service providers named in the Privacy Policy.

8. Third party services

The Service depends on third party platforms for telephony, live conversation, language models, file storage and email delivery. We are not responsible for their availability or acts, and your use of them may be subject to their own terms.

9. Intellectual property

We own all intellectual property in the Service, including its software, design and branding. These Terms grant you no rights in the Service other than the right to use it while your account is active and in good standing.

10. Disclaimers and liability

The Service is provided “as is” and “as available”. To the maximum extent permitted by law we exclude all implied warranties, and our total liability arising out of or in connection with the Service is limited to the amount you paid us in the twelve months before the event giving rise to the claim. Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law.

11. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms, misuse of the Service, or where required by law. On termination we will delete or de-identify your data in accordance with our Privacy Policy.

12. General

These Terms are governed by the laws in force in Australia, and the courts of Australia have jurisdiction over any dispute. If any part of these Terms is found unenforceable, the rest remains in effect. We may update these Terms from time to time. The current version is always at skyeagent.com.au/terms, and continued use of the Service after an update is acceptance of it.

13. Contact

Digifix Pty Ltd, trading as Skye Agent
Email: goto@digifix.com.au